Privacy Policy

Gitejya Food Products Private Limited (“Company”, “We”, “Us”, or “Our”) operates the brand Cuddle Buds and the website www.cuddlebuds.in (the “Platform”). We deeply value the trust you place in us and are committed to protecting your privacy and personal data while offering you nutritious, wholesome pet food and a seamless online experience.

Please read this Privacy Policy carefully before using or accessing our Platform. By visiting the Platform and using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you interact with our Platform, we may collect the following types of information:

a) Personal Information

Includes but is not limited to:

Name, contact number, email address

Shipping and billing addresses

Account login credentials

Transaction and order-related data

Content shared by you (testimonials, reviews, images, videos)

Communication and support queries

b) Device & Usage Information

This includes:

IP address, browser type, device identifiers

Operating system and platform

Location (with permission)

Cookies, log data, session duration, and interaction history

Payment details are processed via trusted third-party gateways. We do not store sensitive payment information.

2. How We Use Your Information

We may use your information for:

Processing orders and managing your account

Providing customer support and resolving issues

Improving our products, content, and website functionality

Sending order confirmations, updates, and promotional messages

Customizing your shopping experience

Complying with legal obligations

Preventing fraud and ensuring platform security

Featuring user-submitted content (with permission)

You may opt out of promotional emails anytime, but we may still send service-related communications (e.g., order updates, password resets).

3. Cookies & Tracking Technologies

We use cookies to:

Remember your preferences and login info

Understand browsing behavior for better experience

Show relevant content and offers

You can modify cookie settings in your browser, though some site features may be affected.

4. Sharing Your Information

We do not sell your personal information.

We may share your data with:

Trusted third-party service providers (delivery, marketing, analytics)

Payment gateways for secure transactions

Legal or regulatory bodies if required by law

Our affiliates and group companies, only to improve service

In case of a merger or acquisition, your data may be transferred as part of the business assets.

5. Data Security

We implement industry-standard security protocols to protect your data. However, no internet transmission is entirely secure. You are advised to protect your login credentials and use strong passwords.

6. Children’s Privacy

Our Platform is intended for users 18 years and older. If we learn that we’ve collected personal data from minors without parental consent, we will delete it immediately.

7. Your Rights

Subject to applicable laws, you may:

Access, modify, or delete your personal data

Withdraw consent at any time

Opt out of marketing communications

Request restriction of certain processing

To exercise these rights, please email us at: info@cuddlebuds.in

8. Third-Party Links

Our Platform may link to other websites. We are not responsible for the privacy practices or content of these third-party sites. Please review their privacy policies before sharing personal data.

9. Grievance Redressal

If you have any concerns or complaints regarding your personal data, please contact:

Grievance Officer: Anurag Pandey

Email: info@cuddlebuds.in

Phone: 9631431248, 6200424671

We will acknowledge your complaint within 24 hours and aim to resolve it within 15 days.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted here with an updated "Effective Date." Your continued use of the Platform signifies your agreement to these changes.

11. Communication Consent

By registering on the Platform or placing an order, you consent to being contacted by Gitejya Food Products Private Limited via email, call, SMS, or WhatsApp—even if you're registered under DND—strictly for order updates, product information, and service-related communication