Refund policy

Last Updated: May 2025

At CuddleBuds, we care deeply about the satisfaction of you and your furry companions. While we strive to deliver top-quality, nutritious meals every time, we understand that there may be rare instances when things don’t go as planned. Here’s our clear and transparent policy for returns and refunds:

🐾 Returns

Due to the perishable nature of our pet food products, we do not accept returns once an order has been delivered. However, if you receive:

A damaged or tampered product
A wrong item
A product past its expiry date

You are eligible to request a replacement or refund.

💬 How to Request a Refund or Replacement

Please contact us within 48 hours of receiving your order via:

📧 info@cuddlebuds.in
📞 (+91) 620-042-4671

Kindly include the following in your email/message:

Your Order ID
A detailed description of the issue
Clear images and videos of the product, packaging, and the problem area

Without visual proof (images & videos), we will not be able to process your request.

💸 Refunds

If your request is approved, refunds will be issued to your original payment method within 5–7 business days.
For Cash on Delivery (COD) orders, we will ask for your bank details to process the refund.

🛑 Cancellations

Orders can only be cancelled before they are shipped.
Once dispatched, the order cannot be cancelled or refunded.

To cancel, reach out to us immediately after placing your order.

❗ Important Notes

Refunds or replacements are subject to approval after verification.
We do not accept any returns or provide refunds without prior communication and verification.
Claims submitted after 48 hours of delivery will not be entertained.

Thank you for choosing CuddleBuds—where we nourish with love and honesty.